Questions & Answers
How can i get a scooter ?
1. Download the app
First thing you need to do is download the Cocovolt App. It’s free to use and has a lot of useful information on Koh Samui.
Please use the buttons below to navigate to the suitable appstore to download the application:
DOWNLOAD THE APP
2. Create an account
First thing you need to do in the app is to create an account (click on the hamburger /menu icon on the app main screen and select register). You will need to input some personal information as well as a photo of yourself and of your passport or id card.
2. Find out which HopPoint is the closest to you
On the application’s map you have a number of HopPoint icons presenting the locations of places where you can pickup your scooter. Please use the button below to see a map of all the Cocovolt network’s points (HopPoints + ChargePoints).
3. Submit an order
On the app, you will find the ORDER button on the main page (map page). Enter the informaition needed for the order (Pickup point, When , how long). You can use a perk code if you have been handed one, but it is not necessary to place an order.
4. Receive Scooter number and lockbox code in the app
Once you’ve paid the order on the app as the final step of placing an order, our team will receive the order alarm and react to it by delivering you a suitable scooter id and its lockbox code to you in the application chat.
5. Enter the lockbox code to the scooter lockbox, get the keys and drive
The only thing to do then is to get the keys from the lockbox attached to the scooter and start driving !
MORE INFORMATION:
Introduction to Cocovolt service – video
Where can I pick a scooter up ?
You can find Cocovolt e-scooters at the Cocovolt HopPoints.
HopPoints are typically hotels, restaurants , co-working spaces or sports centers and they can be found all around the island.
Even though the scooters are hosted on e.g. hotel grounds, they are at your use.
Please use the button to open a map of Cocovolt network’s points on Koh Samui (HopPoints and Chargepoints)
Can I return the scooter to another HopPoint ?
You sure can ! This is the beauty in Cocovolt service. It allows you maximum freedom and convenience by allowing you to use it for one way trips on the island. For example: If you arrive to Nathon pier by ferry from the mainland or from the other islands, you can pick-up a Cocovolt scooter from Cocovolt’s Nathon shop closeby to the pier, use our 1 h subscription to drive from there to your accommodation in for example Chaeng, and return the scooter to the local HopPoint.
Alternatives for short trips like this have earlier been mototaxi, Taxi and Songthaew. Out of all options availble, Cocovolt is the cheapest way to move around Koh Samui.
How long can i drive with the scooter ?
The range of the Cocovolt e-scooters on a normal driving style is 50-60 kilometers.
The range is strongly impacted by for example driven terrain, driving style, weight being carried by the scooter.
Driving will full speed on a straight road depletes the battery in less than 60 minutes, but you’d already travelled about 50-60 kilometers. Another example are steep up which you
The Scooter’s battery display offers you real-time information on the battery level. The driving distance based on our experience is roughly as follows. You should take into consideration that , so many factors impact the consumption of energy, so the actual driving range may vary from what’s written above.
Bars visible
Distance you can travel
3xGreen + Red
40-60 km
Ready to go !
2xGreen + Red
30-40 km
All good – Drive on!
1xGreen + Red
20-30 km
Enjoy and relax, but think
Now is the good time to think about how you will recharge next time. Did you know there are only
Red
5-10 km
Running out, but don’t panic
You are about to run out of power. The scooter performance lowers while it’s power decreases from full to low. This means you can still drive about 5 kilometers comfortably, but you will likely not be able to climb steep uphill. after about 5km distance the scooter starts reducing limiting performance and speed finally stopping all together.
If you run out of power, place and order for a battery switch on the app. Cocovolt’s field agent will rush to your location and switch your battery.
Do I need a driver's license?
Yes. Thai legistlation requires you to have an international motorcycle driver’s license as the scooter is equipped with a 2000W engine , which compares roughly to a 125 cc traditional fuelled scooter.
Summary of terms
Service’s most central playing rules are:
– We do our best to keep the bikes in good condition
– You do your best to do the same –Keep yourself and the scooter safe – use it responsibly and according to the local laws.
– in case of accident or damages occur to the scooter, let us know about it.
– Scooters are meant for leisure use, not professional use.
Please read the delivery terms in detail in the mobile application’s menu.
Can I pay cash ?
Our preferred mode of payment is digital. For rental periods minimum 1 day please get in touch with the customer service on the application chat.
What if i damage the scooter ?
We want your vacation to be as perfect as it can be. So firstly, don’t let this ruin a minute out of your holiday. Instead let us know about it , send us a picture of the damages and we will bring you a new scooter before you get back from the beach where you just enjoyed your day.
Our technician examines the scooter and determines what parts are damaged and using the list in our delivery terms for most common components, we will prepare you a payment link. We will send you documentation you can send to your travel insurance provider.
Small scratches and normal wear and tear is naturally something you don’t need to worry about.
How do i use the scooter ?
The scooter is equipped with an electric 2000 W engine, which gives it a superb acceleration, max speed of 65 km/h and power enough for daily use.
Scooter has a colorful led display which gives you this key information on the scooter
– Large P letter =Parking mode, 00 = Ready to go
– Battery meter
– Speed meter
on the right hand side of the control panel there are buttons I,II,III. These represent the speed mode
I = max speed is limited to about 30. Good for driving in traffic or for a slower rides.
II = Normal mode. max speed is limited to about 50 km / h.
III = Maximum power mode with max speed of about 65 km/h.
Put the keys in the lock and turn on the power, squeeze the break handles once and the scooter moves from PARKING mode to DRIVING mode. Every time you stop the scooter, it re-enters the parking mode. So remember to use the break handle to get the scooter the scooter. Once you are in driving mode, simply use the throttle to get the scooter moving.
Every scooter is equipped with a GPS tracker – this allows us to provide better service to you.
Every scooter has a QR code/ number we use to identify our scooter with and a lockbox where you will access the keys using a 4 digit code we will provide you.
MORE INFORMATION:
Cocovolt E-Scooter instructions
Is it dangerous to Drive on Koh Samui ?
No one can deny driving in Thailand and on Koh Samui can be dangerous. There are a lot of accidents and traffic can be excotic and hectic. Still driving safely is totally doable, but it might need a bit more special attention and focus than what you are used to in your homecountry.
Key things the keep in mind:
– Stay focused and eyes on the road and on the mirrors.
– Don’t drive too fast and don’t do unexpected moves.
– Use the horn to signal people you are passing by them. On an E-Scooter you are a ghost in the traffic
– Use turning signals to signal your intentions.
– “If you can’t see it , you don’t know what’s there” is a good rule of thumb to follow.
– It’s left sided traffic
– Roads are in fair condition, but you have to keep an eye open for potholes.
– Sandy spots and Road in general after rain can be slippery.
– Anticipate traffic situations and don’t take unnecessary risks
– Wear a helmet- always.
Read more in our blog post about to drive Koh Samui traffic .
MORE INFORMATION:
BLOG: HOW TO SURVIVE KOH SAMUI ?
Can I rent without using the app
Please get in touch with us.